Our Promise

Green Cleaning & Safety.
That’s a Promise!

PROMISE Total Services, Inc. stands on the ethos of reliability and trust. While working in the janitorial service industry for years from the bottom up, our CEO and founder Helen Yoo witnessed how casually promises were made and broken. Finally in 2003, she founded Promise as a company bereft of empty promises and excuses, certified by NCTRCA as a Minority Business Enterprise (MBE). Promise results speak for themselves! The Promise team, collectively spanning 100+ years of experience in the service industry, takes pride in Promising what we can deliver – and a lot more.

Mission

Promise aims to deliver the superior quality, affordability, and professionalism you deserve from a well-established commercial and industrial cleaning business. Our CEO is involved in every endeavor, giving Promise the distinct personal touch of a family business backed by the reliable communication and structure of a large corporation. Our Green Promise is to prioritize our clients’ and community’s health by cultivating safe indoor environments with cleaning methods that are eco-friendly and energy efficient. We are committed to performing customized service to ensure a seamless, sustainable, and enjoyable experience for each of our clients.

Vision

Promise’s vision is to elevate every building, environment, relationship, and person we encounter with an ethical and humanitarian spirit. Our core values of being Proactive Responsive Observant Meticulous Innovative Sensible and Ethical reflect our desire to be more than a business affiliate, but a partner you can be proud of.
Our promise to our team is to continually express appreciation for the diverse cultures that constitute the rich fabric of who we are. We offer College Scholarship, Language Courses, Donation Matching, and mentorship with the hope to see each Promise individual flourish and succeed. Our vision is to leverage our strengths in a way that will ultimately level up the entire service platform. We work today to build a better tomorrow!

Core Values

PROACTIVE in fulfilling our client’s needs before they are even aware of them.

RESPONSIVE providing you with immediate and reliable service, communication, and problem resolution.

OBSERVANT in identifying every opportunity to improve, cleaning and beyond.

METICULOUS and thorough in performing every task with precise attention to detail.

INNOVATIVE in finding new technologies, supplies, and higher service levels that ultimately enhance building value and occupancy.

SENSIBLE and attuned to everyone’s needs as we navigate every job and interaction.

ETHICAL honest and respectful, always aiming to be a partner you can count on to do the right thing.

Our Promises

Service is of utmost importance to Promise and fulfilling every commitment is our highest priority.

Promise to … our clients

We treat each client as if they are our only client and stay attuned to their individual needs. We respond as if we are an extension of our client’s business and continuously seek new opportunities to serve them.

Promise to … our employees

We encourage individual growth that is compatible with our existing business and expand opportunities for our people.

Promise to … our communities

We give back and always aim to contribute to society environmentally, socially, and ethically.

Promise to … our uncompromising integrity

Our actions are consistent with high ethical and legal principles. We neither engage in nor support anything that is even marginally unethical, illegal, or inappropriate.

Promise to … our quest for excellence

Our objective is to be the best, both as individuals and as a company. We encourage improvement and create opportunities for each of our employees to attain individual excellence.