Our Clients
Promise aims to elevate every building, environment, relationship, and person we encounter.
Client Testimonials
“Promise is both responsive and dependable in getting the job done right. They are proactive in communication and providing real time updates. Promise works closely with me and the rest of my staff as well as directly without tenants to ensure that we are meeting their individual concerns. Promise makes it very clear they have a strong commitment to customer service and satisfaction.”
“We have used their janitorial services for well over 10 years now and are very pleased with the level of service they provide. They are responsive, respectful and very competitive in pricing. Their managers and support teams are professional and adjust easily to change, which often occurs in our industry.”
“Promise has been a vendor on my properties for over 14 years. The company always delivers, executes, and exceeds in delivery of service. From transitioning a new property, to changes in tenancy, challenging tenants, change in ownership p to change in management personnel, the Promise team will always rise above the challenge and excel.”
“We have used their service for well over 14 years now and are very pleased with the level of service they provide. They are responsive, respectful and very competitive in pricing. Their managers and support teams are professional and adjust easily to change.”
“We have a very good relationship with the Promise Building Services team and we are proud to say they have been our janitorial service provider for over 7 years at this location. I have been a customer of Promise Building Services for the past 11 years which spans 3 employers and portfolio. I’m happy to recommend them.”
“Promise Total Services has been instrumental in working with my company goals of maintaining and exceeding cleaning standards: class A office/retail complex. Every request that has been made has been completed to the satisfaction of the tenants and management. During the COVID-19 event, Promise has been able to provide all services and supplies necessary per the CDC guidelines.”
“Promise TSI has continually proven their ability to meet and exceed our expectations. Their staff members have always been dependable, consistent, professional as well as personable. They absolutely live up to their company name, PROMISE… a top-flight cleaning company that provides excellent customer service at a highly competitive price point.”
“Your team of day porters, nightly janitorial staff and supervisors are such a pleasure to work with in an otherwise difficult industry. I am always confident that Promise Total Services will provide superior service to my tenants and to my buildings.”
“Promise is responsive and dependable in getting the job done right and providing real time updates and are always available to assist with a remedy. Promise is extremely courteous and have build great rapports with the building’s tenants. This attribute is imperative in maintaining tenant retention.”
“They provide excellent service and any issues that may arise are resolved quickly and completely. All of Helen’s associates conduct themselves in a professional manner and they know their business well.”
“I first began working with Promise Total Services when I took over the portfolio in September 2018… The quality of service was great, the response and response time from the managing director was the most impressive… always quick to respond and to be on the property… I am happy to recommend Promise Total Services for your janitorial service needs.”
“They are a great company and I have had great success with their services. The owner, Helen Yoo, is a person of high morals and ethics and prides herself on providing excellent service. Helen has a staff that she has personally hand-picked and trained that can provide the customer services needed in the cleaning industry.”
“Promise’s focus and attention to detail cleaning in our facility has consistently resulted in many instances of resolving cleaning problems before they are even brought to my attention as the administrator of this cleaning contract. Remarkably - there are not, nor have there been - any cleaning related complaints since Promise began providing cleaning service to our facility - which is the very rare exception in my experience as the company representative for cleaning services at ASC since 1992.”
“The quality of the cleaning in our building is good. The communication methods of reporting and addressing any issues that arise are simple and effective. I especially want to mention the attention you team has provided in our efforts to renew our tenant. They have increased communication and inspection efforts to satisfy this tenant's increased interest during the lease renewal process.”
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Our Valued Clients Include:
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